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Company profile
KnowSaaS (Shandong) Digital Technology is a digital growth service provider for the cultural tourism, local services, retail ecommerce and hospitality industries, headquartered in Shandong. With self-developed SaaS systems, AI applications and companion hardware, we help merchants run ticketing, marketing, transactions, fulfilment and data on one system.
After more than a decade in the industry, KnowSaaS has built a product matrix covering ticketing, retail, lodging, live entertainment and transport, as well as marketing, distribution, ecommerce and member growth. Our AI applications — AI companion, AI customer service, AI itinerary planning, AI travel quotations and the KnowSaaS AI workspace — bring LLM capabilities to frontline operations.
Beyond software, KnowSaaS provides companion hardware including smart turnstiles, self-service kiosks, handheld terminals, POS machines, ticket, receipt and wristband printers, Bluetooth beacons and RFID wristbands. Direct integrations with WeChat, Douyin, Xiaohongshu, Kuaishou, Alipay, Ctrip and Meituan deliver an integrated “software + AI + hardware + ecosystem” capability.
KnowSaaS has served more than 2,000 customers, covers 99% of cities nationwide and maintains an 80% renewal rate. The company is a national technology-based SME, holds 21 software copyrights and is a registered outsourced service provider of the Payment & Clearing Association of China, with revenue split and settlement services operating within a compliant framework.
Total clients served2000+
Years in the industry
10+
Customer renewal rate
80%
National city coverage
99%
Business map
Starting from a ticketing system, KnowSaaS grew into software, AI, hardware and ecosystem capabilities across the full operations chain
Full-scenario operations SaaS
From ticketing and retail to lodging, live entertainment and transport, sales, validation, membership and settlement run on one backend.
- Cloud ticketing
- Cloud POS
- Cloud hotel PMS
- Cloud theatre ticketing
- Cloud transport ticketing
- Cloud one-card
Growth & marketing
Connects public-domain acquisition with private-domain operations, from campaigns and referral distribution to member retention and fund settlement.
- Cloud marketing
- Cloud distribution
- SCRM
- Cloud ecommerce
- Cloud order routing
- Cloud split settlement
AI applications
Brings LLM capabilities to frontline work: guided tours, customer service, itineraries, quotations and business analytics.
- AI companion
- AI customer service
- AI itinerary planning
- AI travel quotations
- KnowSaaS AI workspace
Integrated hardware & ecosystem
Systems integrate directly with on-site devices and connect to major content and transaction platforms, with one dataset across public and private domains.
- Smart turnstiles
- Self-service kiosks
- Handheld terminals
- POS machines
- Ticket / receipt / wristband printers
- WeChat / Douyin / Xiaohongshu
- Ctrip / Meituan / Alipay
Industries we serve
Extending from our cultural tourism core to cover the main scenarios merchants operate in
Cultural tourism destinations
Scenic areas, theme parks, family attractions, museums and galleries, shuttles and cruises — from ticketing to admission in one system.
- Scenic areas
- Theme parks
- Family attractions
- Museums & galleries
- Local transport
- Cruises
- Skiing
Lodging & live entertainment
Hotels and guesthouses manage rooms and rates; theatres manage schedules and seat selection — rooms and tickets sold from one backend.
- Hotel PMS
- Guesthouses
- Resorts
- Theatres
- Venues
- Live shows
Channels & operations
Travel agencies, local services and tourism groups handling distribution, membership, multi-format operations and multi-party settlement.
- Travel agencies
- Local services
- Tourism groups
- Distribution
- Private deployment
Retail & ecommerce
In-store POS, ecommerce transactions and member marketing connected, with one set of product, order and customer data online and offline.
- Retail stores
- Ecommerce platforms
- Member marketing
- Douyin / Xiaohongshu
- WeChat ecosystem
Technology & delivery
Self-developed products, integrated hardware and compliant credentials form the basis for sustainable delivery
Technology foundation & delivery capability
- Cloud-native multi-tenant SaaS, provisioned on demand and continuously updated, with no servers or ops team to run
- Integrated hardware: the system connects directly to smart turnstiles, self-service kiosks, handheld terminals, POS machines and ticket, receipt and wristband printers
- Ecosystem connections: WeChat, Douyin, Xiaohongshu, Kuaishou, Alipay, Ctrip and Meituan capabilities built in
- AI in production: LLMs combined with private enterprise knowledge bases power content creation, customer service and business Q&A
- Multi-client sync: admin console, merchant and visitor mini programs and the desktop AI workspace share one dataset
- Delivery support: product training, implementation materials, acquisition playbooks and go-live assistance
Credentials & recognition
National tech SME
Certified as a national technology-based SME, with sustained investment in R&D and product iteration
21 software copyrights
Proprietary IP built around cultural tourism and merchant operations scenarios
Payment & Clearing Association registered
A registered outsourced service provider of the Payment & Clearing Association of China, with compliant, traceable split settlement
Seven ecosystem partnerships
A technical service provider for WeChat, Douyin, Xiaohongshu, Kuaishou, Alipay, Ctrip and Meituan
Our mission
Help every merchant focused on long-term value succeed
Our vision
Be the partner customers trust most, and build a brand people respect
Our values
Customer-centric, and always ready to challenge ourselves
