ORDER DISPATCH
Cloud Order Dispatch
An intelligent order allocation and management solution for merchants. API integrations pull in orders from multiple channels and route them automatically to the best handler.
- API direct
- Smart routing
- Real-time tracking
Order management challenges
Complex multichannel orders, low efficiency and high costs are holding back your growth
Hard to manage
- Order formats differ across platforms, making unified management difficult
- Fragmented integrations mean manual order transfers and low efficiency
- Higher operating costs and slower response times
Low efficiency
- Order allocation slows during promotion peaks
- Manual assignment is error-prone and hurts customer experience
- The golden window to confirm with customers is lost
High costs
- Orders demand large amounts of staff time
- Labor costs stay high
- Hard to keep up with rapid business growth
Weak operations
- Decisions struggle to weigh multiple factors
- Platform data is siloed, obscuring the full customer picture
- Precision marketing and personalized service are out of reach
Core features
Solve order management challenges end to end, improving efficiency and customer experience
Fully automated order processing
Move beyond manual work with end-to-end order automation that sharply improves efficiency
Smart assignment rules
Three assignment modes — round robin, weighted and manual — flexibly configured to your business
Real-time order sync
Direct API connections pull multichannel order data in real time, eliminating manual export and entry
Automatic customer records
Phone numbers are saved automatically at checkout, so customer resources remain even after a refund
Smart follow-up & reminders
A complete follow-up system ensures customer requests get a fast response
Multichannel notifications
A bot automatically sends assignment notifications to WeCom and personal WeChat groups
Complete follow-up records
Staff record detailed follow-ups for easier management and performance reviews
Cloud calling integration
Outbound calling integration with mobile number display to avoid frequent line blocks
Data-driven operations
Optimize decisions with data analysis and improve profitability
Automatic performance stats
Sales and redemption performance are tallied automatically, giving precise input to management decisions
Smart order matching
Automatically match live rooms and hosts to trace campaign performance
Multi-dimensional analytics
Analyze key metrics such as order processing efficiency, redemption rate and refund rate
Customer retention & private domain
Build your own private-domain traffic pool to raise conversion and repeat purchases
Real-time customer data
Capture real customer data in real time and build complete profiles
Enterprise security & integration
Private deployment with encrypted storage of critical data to prevent leaks
Multi-system integration
Open APIs integrate with merchant ERP systems
Industries & scenarios
Cloud order dispatch serves many industries and business scenarios
Travel agencies
Orders are assigned to the right agent automatically, so customers are contacted within the golden window to confirm itineraries, improving order validity and redemption.
E-commerce retailers
For retailers with huge, volatile order volumes, smart assignment raises processing efficiency and cuts labor costs.
Local life services
Automatic assignment keeps follow-ups and redemptions from being forgotten, while customer data is retained to power precision marketing.
Service businesses
With after-sales requests from many sources, smart assignment routes each one to the best engineer by region and skill, improving resolution rates.
