PRODUCT

AI Tour Guide

Built on a digital guide content library, it offers voice, video and illustrated narration at each point of interest, plus hand-drawn maps, recommended routes, digital menus and favorites. A private knowledge-base assistant answers visitor questions with evidence-based replies.

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Guiding & Q&A capabilities

  • Venues, zones, POIs, routes, commentary, menus and favorites are all maintained in one admin console; updates appear on the visitor side immediately.

    GuideContent library

  • Commentary supports audio, video and illustrated text, with configurable language and duration, attached precisely to each POI.

    Multi-formatCommentary

  • Hand-drawn maps are supported for venues and zones, and POIs with coordinates are placed accurately on zone maps.

    Hand-drawn mapsPOI

  • Retrieval-augmented Q&A over the attraction's private knowledge base streams answers and guides visitors to rephrase when it can't answer.

    AIKnowledge Q&A

Visitor journey

From arrival to on-demand questions, guide content follows the visitor

  1. 01

    Enter the attraction

    Open the mini program to see the venue and its zones, with guide content reaching visitors through the ticketing entry point.

  2. 02

    Browse POIs

    Popular POIs, recommended routes, site facilities and merchant menus in one place.

  3. 03

    View commentary

    Audio, video or illustrated commentary by POI, with formats configured by operators in the backend.

  4. 04

    Ask anytime

    AI answers from the attraction's private knowledge base and guides visitors to rephrase when it can't.

Backend guide management

Content maintained by operators, no release required

  • Venues & zones

    • Maintain venues, zone hierarchies and zone relationships.
    • Venue details return zones, POIs and commentary in one call.

  • Hand-drawn maps & coordinates

    • Upload hand-drawn maps for venues and zones.
    • POIs carry coordinates and can be marked on zone maps.

  • POIs & recommended routes

    • POI details, ordering and popular recommendations are configurable.
    • Routes link multiple POIs so visitors can browse along the way.

  • Multi-format commentary

    • Commentary supports audio, video and illustrated text.
    • Language and duration are configurable and attached per POI.

  • Menus & facilities

    • Merchant menus are shown in association with POIs.
    • Restrooms, service desks and other facilities are marked separately.

  • Favorites & management

    • Visitors can favorite or unfavorite POIs.
    • Favorite status is queryable for return visits.

AI knowledge Q&A

Common attraction questions handled by the knowledge base, with sourced answers

  • Private knowledge base retrieval

    Build the knowledge base from the attraction's own FAQs, documents and business materials, so answers are sourced, not invented.

  • Streaming Q&A

    Answers stream word by word, so long replies need no waiting; sessions can be cleared and multi-turn follow-ups are supported.

  • Intent & boundaries

    Detects small talk, identity questions and unsafe requests; guide questions go to the knowledge base, and out-of-scope queries get guidance.

Use cases

Cultural tourism settings that need self-service guidance and FAQ answers

  • Natural attractions

    POIs, routes, facilities and commentary in one view, cutting on-site enquiries.

  • Museums & galleries

    Exhibits and halls become POIs, with commentary configured by language and format.

  • Theme parks

    Rides, dining and facilities on one map, with AI Q&A for common questions.

  • Cultural districts

    Merchant menus tied to district POIs, so visitors can browse and check without getting lost.

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